Support and FAQ

Before you email

Use the same Arc108 account email or Google account email that you used in the app.
Include device model, Android or iOS version, app version, and the screen where the issue happened.
For purchase issues, mention whether the Plans screen shows prices, Purchases coming soon, or the store checkout sheet.
For deletion requests, use the subject: Delete my Arc108 account.
Do not send payment card numbers, passwords, OTP codes, or private religious or medical details.

Starter: Starter access keeps a limited set of mantras open after the trial.
Pro Yearly: Pro Yearly is planned as a renewing app-store subscription for Pro access.
Pro Lifetime: Pro Lifetime is planned as one-time lifetime Pro app access, subject to store rules and continued app operation.
Restore Purchases: Use Restore Purchases from Plans or Settings after signing in with the same account.
Store billing: Renewal, cancellation, taxes, payment method, family sharing availability, and final checkout terms are managed by the app store.
Current availability: Purchases are not active yet. If the Plans screen says “Purchases coming soon,” no payment has been taken. Prices will appear only after Google Play returns the approved products to the app.

Arc108 may provide a 15-day app-side full-access trial for signed-in users.
This trial is controlled by Arc108/Supabase inside the app and is separate from any app-store managed free trial.
During an active app-side trial, Pro mantra content and Spiritual Journey access may open without starting a paid store subscription.
After the trial ends, Starter access remains available and paid plans remain visible from the Plans screen.

Refund requests for app-store purchases are normally handled by Google Play or Apple App Store, not directly inside Arc108.
Support can help identify the account, purchase status, restore status, or entitlement issue before you contact the store.
If you request help, include the store, order date, plan type, and whether Restore Purchases was tried.
Do not email card numbers, bank details, or screenshots containing full payment credentials.

Signed-in users can delete their account in the app from Settings and Account deletion after current-device verification. Users without app access can submit a request from arc108.in/delete-account.
Support must verify account ownership for emailed requests before deleting account-linked synced data.
Deleting an Arc108 account does not cancel active app-store subscriptions. Subscription cancellation must be handled in the relevant app store account.
Some records may be retained when required for security, legal, billing, fraud-prevention, tax, dispute, or platform compliance reasons.

Guided sadhanas: Signed-in completion progress can sync to the account when the current service configuration and connection allow it.
Spiritual Journey: Stages are based on eligible completed listening time and are motivational app markers, not a certification of spiritual attainment.
Global Sadhana: Community figures are anonymous aggregate totals by journey stage; individual practice details are not published.
Mantra listeners: Approximate active and daily listener totals use qualified activity and do not publish a list of users.
Sharing: A completed session or newly reached journey stage can be shared as an Arc108 summary card. Review the card before sharing it through another app.
Appearance: Use the sun or moon control to switch between the light and dark app themes.
Missing history: Include the account used, session date, mantra or sadhana name, and whether the app was offline when reporting an issue.

The official Android app is Arc108: Mantra & Meditation, package in.arc108.app.
The app is currently in Google Play closed testing. Only approved tester accounts can install it before the production release.
Open the Google Play listing or open the tester opt-in page.

Report crashes, blank screens, audio problems, locked content after purchase, failed restore, login problems, or incorrect mantra text/audio.
Include exact steps, screenshots when safe, and whether the problem happens after restarting the app.
For audio problems, mention headphone/Bluetooth use, lock-screen controls, background playback, sleep timer, and the mantra name.
For payment problems, mention whether the app was installed from Google Play/internal testing or locally installed.